Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find details about our shipping process, timelines, and policies.
Processing Times
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Orders are processed within 3-5 business days of purchase (excluding weekends and holidays).
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You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery times vary by location:
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Standard Shipping: 5-7 BUSINESS DAYS
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Expedited Shipping: 2-3 BUSINESS DAYS
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International Shipping: 8-10 BUSINESS DAYS; CUSTOMS DELAYS MAY APPLY
Note: Delivery times are estimates and not guaranteed.
Order Tracking
Once your order ships, you will receive a tracking number by email to follow your package’s progress.
Local Pickup / Delivery (optional)
We also offer:
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Local Pickup: Orders can be picked up at 1226 3rd Ave., Spring Lake, NJ. You’ll receive an email when your order is ready.
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Local Delivery: Available within 3 miles. Delivery fees and timelines will be calculated at checkout.
Shipping Restrictions
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Certain items may be restricted due to local laws or carrier limitations.
Customs, Duties & Taxes (for international orders)
Your order may be subject to import duties and taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs.
Lost, Delayed, or Damaged Packages
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We are not liable for delays caused by carriers or incorrect shipping information provided by the customer.
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If your package is lost or arrives damaged, please contact us at shop@terraearthandsurf.com within 7 days of delivery with your order number and photos (if applicable).
Changes & Cancellations
If you need to update your shipping address or cancel your order, please contact us within 24 hours of placing it. After that, changes may not be possible.
Contact Us
If you have any questions about this Shipping Policy, please reach out at:
shop@terraearthandsurf.com
(732)359-6202
